Privacy

Privacy & Cookie Policy

Last updated: 21 September 2026

En-Suites & Bathrooms Ltd respects your privacy and is committed to handling personal information responsibly. This notice explains what information we collect, why we use it, how long we keep it, who we may share it with and the rights available to you.

1. Who we are

En-Suites & Bathrooms Ltd
287 Munster Road
Fulham, London SW6 6BW
Company number: 17170498
Telephone: 0207 386 0000
Email: info@en-suite.co.uk

En-Suites & Bathrooms Ltd is the controller of personal information handled in connection with this website and our services.

2. Information we may collect

Depending on how you contact us or use our services, we may collect your name, telephone number, email address, address or postcode, project details, photographs or videos you send us, approximate budget, preferred timescales, messages and correspondence, survey and quotation information, invoices and payment records, and information needed to plan or carry out agreed work.

3. Website and WhatsApp enquiries

Our website can be used to prepare a WhatsApp enquiry. Information entered may include your name, area or postcode, project type, approximate budget and project details. The information is used to prepare the message you choose to send. When you use WhatsApp, your use of that service is also subject to WhatsApp's own privacy terms.

4. Why we use personal information

To respond to enquiries and arrange surveys or consultations.
To prepare estimates, quotations and project proposals.
To plan and carry out agreed work.
To communicate before, during and after a project.
To order or arrange products and materials where necessary.
To issue invoices and maintain business and accounting records.
To deal with warranties, complaints, disputes or legal claims.
To meet legal, tax, insurance and regulatory obligations.
Where you consent, to measure whether enquiries came from our advertising.

5. Lawful bases

Depending on the circumstances, we process information because it is necessary to take steps at your request before entering a contract, to perform a contract, to comply with a legal obligation, for our legitimate interests in running and protecting the business, or because you have given consent. Where processing relies on consent, you can withdraw that consent.

6. Who we may share information with

Where reasonably necessary, information may be shared with tradespeople and subcontractors involved in a project, suppliers and delivery companies, accountants and professional advisers, insurers, website, email and IT providers, payment providers where you choose to use them, communication services such as WhatsApp, Google where optional advertising measurement is enabled with your consent, and public authorities where disclosure is legally required.

We do not sell your personal information.

7. International processing

Some technology and communications providers may process information outside the United Kingdom. Where that happens, we rely on the transfer safeguards or legal mechanisms applicable to the provider and the service being used.

8. How long we keep information

We keep information only for as long as reasonably necessary. Enquiries that do not proceed may normally be retained for up to 12 months after the last meaningful contact. Quotations, contracts and project correspondence may be retained for up to six years where needed for business records, warranties, disputes or legal claims. Financial and accounting records are generally retained for the periods required by UK tax and company law.

9. Your rights

Depending on the circumstances, you may have rights to request access to your information, ask for inaccurate information to be corrected, request erasure, ask us to restrict processing, object to certain processing, request data portability where applicable, and withdraw consent where consent is the lawful basis. Contact info@en-suite.co.uk to make a request.

You can also complain to the Information Commissioner's Office if you believe your personal information has been handled incorrectly.

10. Cookies and optional tracking

The website uses essential browser storage where needed to remember your privacy choice. On selected pages we also use Google Ads conversion tracking and call conversion measurement to understand whether enquiries come from our advertising. These optional Google advertising technologies are not loaded unless you choose to accept optional cookies.

If you reject optional cookies, Google Ads tracking remains off. You can change your choice later using the Cookie settings control in the website footer. If you are viewing this policy and want to change your choice, open cookie settings on the homepage.

11. Google Maps and external services

Some website features may use third-party services such as Google Maps or link to Google Business Profile and WhatsApp. Where an embedded third-party feature requires optional consent, we aim to keep it disabled until consent has been given. If you follow a link to another service, that provider is responsible for its own privacy practices.

12. Marketing

Making an enquiry does not automatically add you to a marketing list. Where optional electronic marketing is used, it will only be sent where permitted by law and you can ask us to stop at any time.

13. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss. No internet-based system can be guaranteed to be completely secure.

14. Changes to this policy

We may update this policy when our website, services, technology or legal obligations change. The latest version will be published on this page with an updated revision date.

15. Contact

For questions about this policy or how your information is used, email info@en-suite.co.uk or call 0207 386 0000.